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Contact Info
Toll-Free: 1-844-744-5243
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International Ordering
We are currently working on it.
The international order requirement does not apply; however, there is a $5.50 handling fee. See our Terms and Ordering Information page for other relative information.
Using your U.S. address you may sign up as a new customer here: https://www.mytullefabric.com/NewCust.ww?Action=Add. After providing the required information, your account will be available to accept orders. For more information, please visit our Terms and Ordering Information page, or call 18-447445243 between 9:00 AM and 6:00 PM Central Time, Monday through Friday.
After receiving your order detailed with stock numbers and respective quantities, we quote the product total, estimate shipping charges, and make arrangements for Fedex Priority delivery. The total invoice including shipping will be charged in advance. Also see “individuals using their APO/FPO addresses.”
Using your U.S. address you may sign up as a new customer here: https://www.mytullefabric.com/NewCust.ww?Action=Add. After providing the required information, your account will be available to accept orders. For more information, please visit our Terms and Ordering Information page, or call 18-447445243 between 9:00 AM and 6:00 PM Central Time, Monday through Friday.
After receiving your order detailed with stock numbers and respective quantities, we quote the product total, estimate shipping charges, and make arrangements for Fedex Priority delivery. The total invoice including shipping will be charged in advance. Also see “individuals using their APO/FPO addresses.”
Online Ordering
Information in your cart is retained for a period of 30 calendar days before it is deleted automatically.
My quantities keep reverting back to one. How do I change my order quantity?
It is necessary to click “Update” after changes are made to order quantities and before moving to another page or submitting your order. Entry fields do not accept changes without confirmation and will revert back to the default quantity of one.
My quantities keep reverting back to one. How do I change my order quantity?
It is necessary to click “Update” after changes are made to order quantities and before moving to another page or submitting your order. Entry fields do not accept changes without confirmation and will revert back to the default quantity of one.
Click this link https://mytullefabric.com/customer/account/login/ to sign up as a new customer. After providing the required information your account will be available to accept orders. If you have ever ordered from us or have received our catalog then you already have an account and should not create a duplicate account. To retrieve your login information, or if you need additional assistance, please do not hesitate to call 18-447445243 between 9:00 AM and 6:00 PM Central Time, Monday through Friday. One of our sales team will be pleased to help you.
You may contact us. If your order has not yet invoiced, you will be able to make changes; however, since orders process very quickly, it is often too late to make changes. Our fulfillment centers are fully automated, and when your order invoices it is merged with many other orders on multiple conveyors. Quick invoicing is necessary to reach our goal of shipping within 24 hours (excluding weekends). Orders are usually invoiced within 30 minutes of being submitted. If they are submitted after 5:00 PM Central Time they will be invoiced by 8:30 AM on the next business day.
You may view or print copies of your orders from your account on our website. After logging in using your customer ID and case sensitive password, just double click on the desired order date. This will display the order detail. You may print using your browser print commands.
There is no difference. We do recommend that new customers call in your first few orders. Our agents can give you guidance on things you might otherwise miss, such as quantity price breaks, volume pricing and general product knowledge.
To change your mailing address online, log in at https://mytullefabric.com/customer/account/login/. A successful log in will take you to the My Account tab; click “Edit Information” then after making your changes drop to the bottom of that edit page and click “Submit Changes.”
If you have a problem, please call customer service at 18-447445243 Monday-Friday 9:00 to 6:00 PM CST. We are here to help you.
If you have a problem, please call customer service at 18-447445243 Monday-Friday 9:00 to 6:00 PM CST. We are here to help you.
What will my shipping/freight charges be?
Shipping charges are determined at the time of order input and are based on the total weight of the products (actual or dimensional) in the order, the shipping address, and sometimes whether the address is located in a commercial or residential delivery area.
Shipping charges are determined at the time of order input and are based on the total weight of the products (actual or dimensional) in the order, the shipping address, and sometimes whether the address is located in a commercial or residential delivery area.
We will be notifying our customers about promotions very soon.
Yes you can, please email us or call us.
This scenario indicates your order had been 100 or more lbs. in weight allowing it to take advantage of the 100 lb. reduced rate tables. When you removed items, the weight dropped below 100 lbs. taking the freight back to the higher rate tables. This happens just over and just under the 100 lb. mark.
Our goal is to ship your order for stock merchandise within 24 hours, excluding weekends or pending payment approval. We ship via FedEx. For transit time to your state, please go to https://www.fedex.com/apps/fedextrack/. The estimated transit/delivery time frame is after the item(s) leave the fulfillment facility.
Yes we do. On the checkout page, look under Shippping Methods and click the down arrow to view all the shipping methods and respective quotes for your order. A thorough review of your checkout page before submitting will help prevent unwanted services and charges.
Expedited shipping is valid only for “in stock” items, not for items marked “available” as those items are drop shipped directly from different locations.
Expedited shipping is valid only for “in stock” items, not for items marked “available” as those items are drop shipped directly from different locations.
Pricing & Discounts
If you need a container or half container you may email us asking to contact you to review prices.
The handling fee is $5.50 USD.
We offer quantity breaks on certain products as shown in our catalog and web site. If you have larger quantities or special needs, please contact our Volume Sales Team by emailing us at customerservice@mytullefabric.com. Also within our social media we will be offering discount & promo codes.My Tulle Fabric®.
No, we don't.
You are not charged for any item until it has invoiced and shipped. Expected arrival dates are the manufacturer’s estimated date. Our normal procedure is to ship all backordered items at the same time. Your backorder should arrive in 3-7 business days (we ship from Texas) after it is available to us.
Please let us know if there are items that will not be restocked in time to meet your needs. We apologize for any inconvenience this may cause.
Will I be notified when my backorder ships?
Yes, if you have provided us with your current email address and opted in for email notices of shipments.
Please let us know if there are items that will not be restocked in time to meet your needs. We apologize for any inconvenience this may cause.
Will I be notified when my backorder ships?
Yes, if you have provided us with your current email address and opted in for email notices of shipments.
Total freight costs are calculated before your order is submitted. For backordered items you will not pay additional shipping costs beyond your original freight charge. Our normal procedure is to ship all backordered items at the same time, occasionally holding items until your complete order is ready to ship. You are not charged for any item until it has invoiced and shipped.
General FAQ
Please contact us regarding blind shipments.
When an item has been discontinued or closed out, it either is not popular enough or our supplier no longer manufactures it. If the item is popular, our purchasing department searches for a new supplier and if found, you will see that item returned to inventory. It may be possible to “special order”, so if interested please call 18-447445243 (M-F 9:00-6:00 PM CST).
We do sample some of our products for a nominal fee. Please contact our Customer Care Department at 18-447445243 for details.
Not all products return to the same location so it is necessary to call 18-447445243 or email customerservice@mytullefabric.com for a return authorization. You may return product via your carrier service choice
The product must be received here in its original packaging and in new condition. Please do not mark on the carton but do attach a packing list on the outside of the carton. For full product credit, return within 30 days of the invoice date. We accept returns within 30 days, applying a 15% ($10 minimum) restocking fee during the 15 to 30 day return period.
Credit is applied to the original method of payment. Retain your tracking numbers for the returned merchandise until your credit has been issued. If the total dollar value of the returned items causes the original order amount to drop below the qualifying reduced freight and/or volume discount amount, freight saved and/or discount will be deducted from the refund.
The product must be received here in its original packaging and in new condition. Please do not mark on the carton but do attach a packing list on the outside of the carton. For full product credit, return within 30 days of the invoice date. We accept returns within 30 days, applying a 15% ($10 minimum) restocking fee during the 15 to 30 day return period.
Credit is applied to the original method of payment. Retain your tracking numbers for the returned merchandise until your credit has been issued. If the total dollar value of the returned items causes the original order amount to drop below the qualifying reduced freight and/or volume discount amount, freight saved and/or discount will be deducted from the refund.
You can find great prices and exceptional deals at My tulle Fabric® in several ways.
Product Quantity Discounts:
Some products have discounts for quantity, and often similar products will combine together to achieve the discount. For instance we stock many colors and sizes of tulle ribbon and tulle fabric, but any combination of sizes and colors will combine to achieve a quantity break. As you add products to your cart and a price break is achieved, the cart will re-calculate the prices of qualifying products accordingly. Product-level quantity price breaks (where available) are shown online on the product detail page. Price Matching:
My tulle Fabric® has the best packaging products at the best prices... and we're all about top quality too, 100% of our products are made in México (and not China).
Flat Rate and Free Shipping Allowance
Flat Rate and Free Shipping Allowance will be notified at our promos.
Product Quantity Discounts:
Some products have discounts for quantity, and often similar products will combine together to achieve the discount. For instance we stock many colors and sizes of tulle ribbon and tulle fabric, but any combination of sizes and colors will combine to achieve a quantity break. As you add products to your cart and a price break is achieved, the cart will re-calculate the prices of qualifying products accordingly. Product-level quantity price breaks (where available) are shown online on the product detail page. Price Matching:
My tulle Fabric® has the best packaging products at the best prices... and we're all about top quality too, 100% of our products are made in México (and not China).
Flat Rate and Free Shipping Allowance
Flat Rate and Free Shipping Allowance will be notified at our promos.
Do you charge sales tax when I order online? The following states require sales tax to be charged on shipping and handling fees: LA, TX.
